Cancellation Policy
Understanding our cancellation terms and conditions
Important: Cancellation policies vary by service provider. Specific terms are provided at the time of booking.
General Cancellation Policy
Standard Cancellation Timeline:
| Cancellation Notice | Refund Policy |
|---|---|
| 30+ days before travel | Full refund or minimal administrative fee (₹500-1000) |
| 21-29 days before travel | 75% refund |
| 14-20 days before travel | 50% refund |
| 7-13 days before travel | 25% refund |
| Less than 7 days | No refund |
Flight Cancellations
Flight cancellations are governed by airline policies and may differ from our standard policy:
- Refundable tickets: Full refund minus administrative charges
- Non-refundable tickets: No refund except government-mandated refunds
- Airline-initiated cancellations: Full refund regardless of ticket type
- Flight changes: Subject to airline change fees and fare difference
Hotel & Resort Cancellations
Hotel cancellation policies vary by property and rate type. At the time of booking, you'll receive:
- Free cancellation date (if applicable)
- Late cancellation charges
- No-show penalties
Holiday Package Cancellations
For complete holiday packages, cancellations are calculated based on:
- Total package value committed to service providers
- Earliest cancellation deadline among all components (flights, hotels, activities)
- Package-specific terms outlined in your booking confirmation
How to Cancel
- Log into your Shrimm Tours and Travel account
- Go to "My Bookings" section
- Select the booking you wish to cancel
- Click "Cancel Booking" and confirm
- You will receive cancellation confirmation via email
Alternatively, call our customer support at +91 8003 6282 for assistance with cancellations.
Refund Processing
- Refunds are processed within 7-10 business days after cancellation confirmation
- Refunds are credited to the original payment method
- Processing time may vary based on your bank or payment provider
- Refund confirmation will be sent via email
Insurance Claims
If you purchased travel insurance, you may be eligible for full or partial refunds even for non-refundable bookings. Contact your insurance provider directly to initiate claims covered under your policy.
Force Majeure
In case of unforeseen circumstances including natural disasters, political unrest, pandemics, or government-imposed travel restrictions, customers may be entitled to special cancellation terms including:
- Full or partial refunds
- Travel credits for future bookings
- Rescheduling without penalties (subject to availability)
Need Help With Cancellation?
Our customer support team is here to assist you with understanding your cancellation options.
Call: +91 8003 6282
Email: support@shrimmayatravel.com